Frequently Asked Questions


 
  • Do you ship outside the US?

Yes. However, shipping costs usually increase outside of the US.

 

  • Do I need a Pay-Pal account to purchase from your store?

A Paypal account is not required.

 

  • When can I expect my product to arrive?

Delivery typically takes 7-14 days.

 

  • Where is my purchase?

It is being put together or being shipped out at the moment. Independent shops work a bit slower, but you're getting a quality, hand-crafted product, christened with the sweat of hard working Americans. If it's been longer than 3 weeks, your product may have been misplaced or lost in post/transit - mistakes happen, and we will do whatever we can to get your product replaced quickly. You are the number one priority.

 

  • Do I receive any physical product along with my digital purchases?

Unless otherwise stated in the product description, you will only receive digital copies of your purchase.

 

  • What should I do if I didn't receive my digital download?

Shoot us a message at vault@jakesidwellmusic.com, and we will sort out your problem as soon as possible.

 

  • I downloaded the Digital Bundle and received a .rar file. What do I do with this?

RAR files are files that have been compressed and need to be "unzipped" by an extractor program. There are free programs that will do this for you very easily. Here are several for your convenience:

 

Mac users:

www.unrarx.com/

 

https://itunes.apple.com/us/app/rar-extractor-free/id646295438?mt=12

 

PC users:

http://www.winzip.com/landing/open-rar-file.html

 

http://www.win-rar.com/start.html?&L=0

 

If you are still having problems unzipping your files, follow this simple step by step guide:

http://www.howtogeek.com/73904/beginner-how-to-extract-.rar-files-on-windows-7-and-mac-os-x/

 

  • Can I return my purchases?

 

Yes. Broken, faulty, or unsatisfactory items can be returned to:

 

1015 W. KIRKLAND AVE

SUITE 404

NASHVILLE TN 37216